The art of losing a customer
by Carl Mercier
If you sent me an email in the last few months and you just received a confirmation e-mail from a company called SpamArrest, you can ignore it.
I’m trying all sorts of crazy things to once and for all solve my e-mail spam problem. Gmail ain’t cutting it for me. I decided to give SpamArrest a go even though I’m not a big fan of the Challenge/Response principle.
The company lost my business within 2 minutes. They fetched mail from my inbox and sent a challenge/response to everybody who had an email sitting there… about a thousand people! I don’t need retroactive service thank you! I already dealt with those emails thank you.
I’m truly sorry about this. I’m out of SpamArrest already. Any other suggestion?